Tariff Update

Please be advised that all suppliers are currently experiencing delays in order processing and shipment. We appreciate this is very frustrating for customers and we are grateful for your patience and understanding as we work diligently to fulfil all outstanding orders as promptly as possible.

Shipping, Customs Changes & Delivery Expectations

We are now implementing new customs declaration and tariff prepayment systems to comply with U.S. Customs and Border Protection. This could temporarily impact product availability, dispatch and delivery speeds, and pricing. Delivery times will now be less predictable due to enhanced customs processes. Please plan for shipments to arrive in 3–6 weeks, though some delays are possible.

Pricing & Payments:

Prices may temporarily increase due to additional tariffs, duties, and shipping costs required by the new law. Product pricing may differ from your last order depending on tariffs applied on the product. Our price refund policy is suspended until further notice, and reshipments will be processed case by case and may involve extra fees.

Customer Service Updates:

Our Contact Center is experiencing higher-than-normal call, email, and chat volumes. Wait times may be longer, but we are working to support all customers as quickly as possible.

Our Commitment:

We are dedicated to providing you with safe and affordable medications. Our team is working closely with partners, carriers, and customs officials daily to restore and improve shipping as quickly as possible.

We will continue to provide timely updates as the situation evolves.

Thank you for your patience, understanding, and trust during this transition.