Privacy Policy

This Privacy Policy applies only to the actions of you and 1800RxOnline with respect to this Site. It does not extend to any websites that can be accessed from this Site, including but not limited to any links we may provide to social media websites.

This Privacy Policy also outlines how we collect, store and use information about our patients. We respect your privacy and understand that any personal information shared with us needs to be handled carefully and sensibly.

The Information We Collect

We collect and uses only such information that is necessary in providing our services and fulfilling your orders. It typically includes the following personal information:

• Name
• Mailing address
• E-mail address
• Telephone numbers
• Occupation
• Employment status
• Referral source
• The name of your primary physician and his or her contact information
• Age
• Height
• Weight
• Sex
• Date of birth
• The existence and types of drug allergies
• Medications requested
• Your personal medical history information
• Details of your existing medications
• Credit card information (including card type and number, expiry date and name of card holder)
• Banking information (including transit and account numbers)
• Prescription information.

How We Use Information

We collect, use and disclose personal information to serve you better. We also use this information to improve our services, prevent or detect fraud or abuse of our website and enable third parties to carry out technical, logistical or other functions on our behalf. We may provide your personal information to an affiliated company, a licensed pharmacy or to a prescribing physician in order to fulfill your prescription.

1. We use your personal information to communicate with you, enhance your visit to our website, allow processing of your prescription orders and effectively provide the products and services you have requested.
2. In some instances such as a legal proceedings or court orders, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.
3. We will not rent, sell, or give away your personally identifiable medical information to anyone for marketing purposes. We will only use and share personally identifiable medical information for specifically requested transactions and for those purposes required or permitted by law.
4. We share information where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.
5. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
6. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.
7. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of 1800RxOnline.
8. We may also disclose data to a prospective purchaser of our business or any part of it.

How You Can Access And Correct Your Information

You can access all your personally identifiable information that we collect online and maintain it by calling, emailing or logging into your account online. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows an error.

Email Communication Notice and Patient Consent

We recognize the importance of protecting your personal and medical information. While we take reasonable steps to safeguard information transmitted by email, standard email is not always a secure method of communication. Email messages may be intercepted, misdirected, accessed by unauthorized individuals, or stored on computers or devices outside our control. Because of these risks, we cannot guarantee the privacy or security of information sent through unencrypted email.

By choosing to communicate with us by email, you acknowledge that you have been informed of these risks and understand that email may not provide the same level of privacy and security as other methods of communication.

By providing your email address and you authorize and consent to receive and send communications by email with our practice, its staff, affiliated pharmacy personnel, and your prescribing healthcare provider, when appropriate for your care. These communications may include protected health information, prescription-related information, refill requests, treatment recommendations, billing information, and other information necessary to provide healthcare services.

Your consent to email communication is voluntary. You may withdraw your consent at any time by notifying us in writing. Withdrawal of consent will not affect communications sent before your request is processed. We may still use alternative methods of communication, including telephone, mail, secure patient portals, or other legally permitted means, when necessary for your care or as required by law.

Upon submitting an order with us you confirm that you have read and understand that email is not a completely secure method of communication and that there are risks associated with transmitting personal and medical information by email.

Furthermore, you acknowledge these risks and voluntarily consent to communicate by email with the practice and authorize the practice to communicate by email with me and, when appropriate, with my prescribing healthcare provider regarding my healthcare and protected health information.

How To Contact Us

Customers may direct any questions or enquires with respect to our practices or your personal information by contacting our Privacy Officer, as follows:

[email protected]