Frequently Asked Questions

Do I need prescription to order from 1800RxOnline?

Yes. We require a valid prescription completed by a physician licensed to practice medicine and issue prescriptions where you live. Customers must provide a valid prescription (from a physician licensed to practice medicine and prescribe medication in your jurisdiction) for each prescription medication requested. We will not provide any prescription medication without a valid prescription.

We do not handle any habit forming or narcotic pharmaceuticals (known as scheduled drugs, or controlled substances) or temperature controlled medication (such as insulins).

Orders can be placed for up to a three month supply of medication (if a sufficient quantity has been prescribed for you by your physician).

Is payment and personal information safe?

Absolutely. Our site is tested regularly for security weaknesses sensitive data is encrypted before transmission before your browser and the website server.

Is 1800RxOnline dispensing pharmacies regulated and legal?

All orders placed with 1800RxOnline are supplied and fulfilled by a pharmacy which is registered with its National Pharmacy Board. Our dispensing pharmacies are located in Canada, the United States, United Kingdom, Australia, New Zealand, India and Turkey. 

How large of a supply of medication may be purchased?

The maximum we are allowed to dispense at any one time is a 90 day supply. You are permitted to order a 3-month supply or the closest package size available based on your personal prescription. You may request your physician to recommend three refills as this saves you money. Our dispensing pharmacy will keep your prescription on file so that refills can be processed as required.

Why do I have to fill out medication history form?

A licensed pharmacist at our dispensing pharmacy will complete a Drug Interaction Review to ensure that your prescription is safe to take with your other prescription and/or Over the Counter medications.

Can a prescription from my current pharmacy be transferred to you?

Yes. You can always request your current pharmacy to fax or email your prescription so you can start placing orders with 1800RxOnline.

How do I pay for my medications?

We accept the following payment methods including, E-check, ACH Bank Draft, Wire or you can even mail a Physical Cheque/Check to us if you prefer. You can pay for your order online or by fax or you can speak to our Customer Service Representative to assist you in placing order by phone.

What are generic drugs?

Generic drugs are “bioequivalent” of a brand name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use. It is recommended to use only one formulation of a generic or brand drug consistently to achieve the best result.

Are generic drugs are safe as brand name drugs?

Yes. Both brand and generic drug facilities meet the same standards of goods manufacturing products (GMP).

From where are the medications dispensed from?

Drugs are dispensed by fully regulated, licensed and accredited pharmacies. Our dispensing pharmacies are located in Canada, the United States, United Kingdom, Australia, Mauritius, New Zealand, India and Turkey. 

What are your business hours?

We work from Monday to Friday from 8 a.m. to 4 p.m. (CST). However, even if are not around you can still place order. Our easy and smooth website platform helps you to place order and guide you at every step.

How long is my prescription valid for?

Generally, your prescription is valid for a period of 1 year from the date of issue.

Is 1800RxOnline an Online Pharmacy?

No, 1800RxOnline is a pharmacy intermediary. Your prescription is filled by a licensed pharmacy registered with local state governing authority where it is based. 1800RxOnline works as an intermediary between our customers and fully licensed and regulated pharmacies.

Do you dispense controlled substances or temperature controlled medications?

No, we do not offer, sell or dispense controlled substances or temperature controlled medications. 

Are all American drugs available on 1800OnlineRx?

No. Not all drugs available in the United States are available on 1800RxOnline. However, some medications have a different brand name but are in fact the exact same medication. We do not dispense or ship any Narcotics or Controlled Medications.

What are your shipping fees?

Standard Shipping (non tracked) is free to the USA and Canada.

Tracked shipping is $15.00 and to all other countries, shipping is a flat $25.00 USD per order total. 

How long will my order take to process?

Please allow up to 48-72 hours for the initial processing of your order. We will not collect payment information from you until your order is ready for fulfilment/shipping. At that time we will send you an email on how to process your payment. Once we have processed your payment, you can typically expect to receive your medications within 14-21 days. The location of where your order is shipping from is the biggest determining factor in how long it will take for you to receive your medications. Orders from the USA, Canada and the United Kingdom typically arrive quicker than orders shipped from Australia, India, Turkey, Mauritius and New Zealand. Orders from Mauritius, in some cases, can take as long as 30 days to receive from the date of your payment being processed. Please keep this in mind when you place your order.  We suggest you order at least 30 days prior to your current supply being exhausted. 

Will you accept my Insurance Plan?

Unfortunately, most insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

Can I return my prescriptions and get a refund once I’ve received them?

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory. For this reason, all sales are final.

Is my personal information protected?

Safeguarding the confidentiality of your personal information is a primary concern. We will not release any customer’s personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions, without your written consent.


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